Help, kept simple.

Account access

If you cannot sign in, first confirm that you are using the email address connected to your PEPSTAX account. Use the password-reset option in the app when available.

If the reset email does not arrive, check your spam or junk folder, then contact support@pepstax.app from the account email.

Report a technical issue

Tell us what you were trying to do, what happened, your device model, operating-system version, and PEPSTAX app version. Screenshots can help, but remove personal or health information before sending them.

Use the subject line PEPSTAX Technical Issue.

Subscriptions and billing

If PEPSTAX Premium is offered, subscriptions purchased in the iPhone or Android app will be managed through your Apple App Store or Google Play account. Billing, cancellation, and refund options are controlled by the store where you subscribed.

Account and data deletion

You can review the deletion process and submit a request on the Delete Account page. When account access is available, deletion will also be offered from inside the app.

Privacy requests

For a request concerning access, correction, export, or deletion of personal information, email support@pepstax.app with the subject PEPSTAX Privacy Request. We may need to verify your identity before acting on a request.

Health and safety

PEPSTAX support cannot provide medical advice, assess symptoms, or recommend a dose or protocol. Review our Health & Safety information and contact a qualified healthcare professional for health decisions.